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Alexander
New Member
Norway
98 Posts |
 Posted - 03/17/2003 : 10:49:36
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Cut and paste the below, fill in your name, your serial number and send it to 8fujitsu@fujitsupc.com (no, the 8 is not a typo :) - and keep the subject, so they recognise it.
After you have sent the mail, add a reply to this thread saying "I sent it!" - let's keep this thread floating until we get the upgrade! 
And even if you don't own a P2120, show your support!
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Subject: Availability of 24MB Code Morphing Software for the P2120
Dear Sirs,
I recently bought a Fujitsu P2120 that I am very happy with. As you know, this computer has a Transmeta Crusoe processor, which is software-upgradable. Fujitsu Japan recently released¹ the Loox T93C, with the new Crusoe Persistent Translation Technology 1.0 software included in the processor, which reduces application launch times and makes the computer more responsive.
I would like to have the following questions answered:
a) Does Fujitsu have any plans to release a Code Morphing Software upgrade, like HP already did² for their Tablet PCs running the Crusoe, so we can take advantage of the new Crusoe Persistent Translation Technology software?
b) If yes, what is the estimated release date of this upgrade? If no, what are the reasons for not releasing it?
Thanks in advance,
Your Name
Your Serial Number
URL reference:
1) http://www.fmworld.net/product/hard/pcpm0301/biblo_loox/t/
2) http://h18007.www1.hp.com/support/files/compaqtabletpc/us/download/17391.html
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-- Alexander
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Edited by - Alexander on 03/17/2003 15:42:04 |
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kiawin
Starting Member
Malaysia
7 Posts |
Posted - 04/29/2003 : 05:45:55
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hi.. i have sent.. yet i received kind of different response from them...?
quote:
Dear Fujitsu Lifebook owner,
Thank you for your inquiry.
We are not given details on the specifications of future LifeBook
models. Please check our website from time to time for information as
it becomes available.
In order for us to properly assist you, please remember to include the
serial number for your Lifebook in all correspondence with us.
Thank you for your time and patronage. We value all our customers and
look forward to helping you now and in the future.
Thanks for shopping with us,
Fujitsu PC Direct
www.fujitsupc.com
1-877-FPC-DIRECT (1-877-372-3473)
Original Message Follows:
------------------------
Dear Sirs,
I have bought a Fujitsu P2110 not long ago that I am very happy with. As you know, this computer has a Transmeta Crusoe processor, which is software-upgradable. Fujitsu Japan recently released¹ the Loox T93C, with the new Crusoe Persistent Translation Technology 1.0 software included in the processor, which reduces application launch times and makes the computer more responsive.
I would like to have the following questions answered:
a) Does Fujitsu have any plans to release a Code Morphing Software upgrade, like HP already did² for their Tablet PCs running the Crusoe, so we can take advantage of the new Crusoe Persistent Translation Technology software?
b) If yes, what is the estimated release date of this upgrade? If no, what are the reasons for not releasing it?
Thanks in advance,
Lau Sian Lerk
A020907110
URL reference:
1) http:/ /www.fmworld.net/product/hard/pcpm0301/biblo_loox/t/
2) http://h18007.www1.hp.com/support/files/compaqtabletpc/ us/download/17391.html
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rittenour
New Member
USA
91 Posts |
Posted - 04/29/2003 : 07:23:50
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| sounds like they misunderstood that you were inquiring about a future P release and not an upgrade to a current P. I don't how......they didn't read it very well. You might want to respond and clarify that you are writing to get info on upgrading your CURRENT P and not inquiring about a future release. |
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Alexander
New Member
Norway
98 Posts |
Posted - 05/03/2003 : 18:35:47
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Has anybody heard from Fujitsu? We need to continue requesting this, so they prioritize it.
C'mon, Fujitsu - this makes you look very bad compared to HP, who released their upgrade a long time ago.
-- Alexander
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P-fan
Starting Member
25 Posts |
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jmckinl
Starting Member
19 Posts |
Posted - 05/04/2003 : 02:10:55
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You know... That makes some sense. However, I believe that Transmeta's responsibility ends once they release the CMS update. From there it would be the OEM's responsibility to do full regression testing and make or request any necessary modifications to the code to make it compatible with the specific configuration. At least, that's how it works in other industries but what do I know?
Jerry |
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Alexander
New Member
Norway
98 Posts |
Posted - 05/04/2003 : 09:59:29
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I've spoken to Transmeta people, and it's Fujitsu's responsibility to release this. Transmeta can't support all the different types of notebooks out there.
So call, mail and fax Fujitsu about it. If you already have, contact them again and ask for status of the update.
Ivan, you said earlier that the priority was back to "low" - is it still?
-- Alexander
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ivan
Junior Member
USA
249 Posts |
Posted - 05/04/2003 : 11:52:29
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| I will talk to the marketing director of the P Series tomorrow to see what is happening with it. |
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Alexander
New Member
Norway
98 Posts |
Posted - 05/04/2003 : 21:14:17
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Great, Ivan - thanks 
-- Alexander
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gellul
Junior Member
372 Posts |
Posted - 05/05/2003 : 13:47:19
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| I would rather have Fujitsu take a lot of time and have a robust change rather than have my P2120 stop working after the 24MB CMS upgrade and have to ship it somewhere for repair. Those of you who re-flashed Modems, iPAQ's operating systems and system BIOS know exactly what I am talking about. |
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P-fan
Starting Member
25 Posts |
Posted - 05/05/2003 : 15:52:51
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quote:
Originally posted by gellul
I would rather have Fujitsu take a lot of time and have a robust change rather than have my P2120 stop working after the 24MB CMS upgrade and have to ship it somewhere for repair. Those of you who re-flashed Modems, iPAQ's operating systems and system BIOS know exactly what I am talking about.
I'd prefer improved performance of the P-2120 I already own, thank you. Fujitsu owes this upgrade to their customers who have shelled out good $$$ for their Crusoe-based machines.
I flashed the BIOS of both my Compaq and KDS laptops and didn't have a problem either time. |
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gellul
Junior Member
372 Posts |
Posted - 05/05/2003 : 17:29:15
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Greetings, P-Fan.
Technically, Fujitsu does not owe us this upgrade. Fujitsu is only doing it because so many of us are asking for it all at the same time. But I want to get this upgrade as bad as you do because I want the performance increase.
Why don't your contact Fujitsu and volunteer as a Beta tester? Maybe they will send you the software and you can test it and be the very first Fujitsu P2120 owner with the upgrade?
I flashed a US Robotics Modem and it quit working. Had to send it back to US Robotics. Had to wait forever on the phone to get a "return authorization number". They won't even except a package without a return authorization number. Had to wait several weeks to get my modem back. Also cost me good money $$$$$ for shipping and insurance. The modem was a pcmcia modem and was very small. Just think how much it would cost send back our P2120's? I would rather spend the 30 bucks on some music cd or a dvd movie.
quote:
Originally posted by P-fan
quote:
Originally posted by gellul
I would rather have Fujitsu take a lot of time and have a robust change rather than have my P2120 stop working after the 24MB CMS upgrade and have to ship it somewhere for repair. Those of you who re-flashed Modems, iPAQ's operating systems and system BIOS know exactly what I am talking about.
I'd prefer improved performance of the P-2120 I already own, thank you. Fujitsu owes this upgrade to their customers who have shelled out good $$$ for their Crusoe-based machines.
I flashed the BIOS of both my Compaq and KDS laptops and didn't have a problem either time.
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Edited by - gellul on 05/05/2003 17:36:30 |
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Alexander
New Member
Norway
98 Posts |
Posted - 05/07/2003 : 18:52:09
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Did you get any feedback, Ivan?
-- Alexander
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P-fan
Starting Member
25 Posts |
Posted - 05/08/2003 : 08:49:27
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Just endeavoring to keep this thread at the top of the board...
Ivan, what's the good word from Fujitsu's Marketing Director?
Thanks. |
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kit500
Starting Member
USA
6 Posts |
Posted - 05/08/2003 : 08:58:26
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| I received another call from Fujitsu Tech support yesterday. No word on the availability of the upgrade, but US Tech Support team has the upgrade and is "working with it". |
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Connie D.
Starting Member
41 Posts |
Posted - 05/08/2003 : 19:45:31
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What nonsense !
The manufacturer of retail product has the obligation to make software and hardware upgrades available.
There may be needed bug fixes. The sound card may not have bass and treble controls, for example. The wireless plug-in mini-card may have an upgrade to a new standard to purchase. The hard drive may have an improved product line. The cpu may have a new instruction set. The bios may have an additional feature avaiable.
The sound card manufacturers and the modem manufacturers and the wireless card manufacturers and the video card manufacturers and the bios suppliers, etal. are usually wholesale businesses, for the trade only.
A wholesale business accepts less money per unit, and often more units sold because the wholesale business does not deal with the public, but rather with manufacturers.
Retail business provides retail customer service, as well as service to the public, the wholesale manufacturer does not provide.
While some upgrades may be found, on the internet, the upgraded products manufacturers own websites state their product upgrade is available this summer, for example, and direct you to the manufacturer of the product you have purchased.
I have flashed old Compaq computer notebook bios, following explicit directions, and have had absolutely no problem. Recently, I downloaded and installed a configuration utility at the HP-Compaq support page, and ran it back at the support page and the entire Compaq Presario 1210 system was upgraded. The one Compaq notebook is from 1992. The Presario 1210 is circa 1987.
Both of these computer notebooks are stable performers.
More importantly, the retail product is manufacturer supported.
In my opinion, anyone that uses a business account to purchase the computer notebook they use, unless they are the owner of that business, does not have a valid opinion about value.
In my opinion, if Fujitsu will not support their retail products, I will not purchase or recommend purchase of any Fujitsu brand name product, and anyone that pays the bills would not.
The manufacturer of retail product has the obligation to make software and hardware upgrades available. If the manufacturer did not do so, that manufacturer would lose business. |
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io333
Junior Member
345 Posts |
Posted - 05/08/2003 : 19:52:34
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I have to disagree. I looked at the specs on the Fujitsu web page, bought my P, and lo and behold, it met those specs, i.e., I got what I paid for. I can't complain.
Nevertheless, I think it would be a wise *investment* for Fujitsu to release the upgrade. Cause folks thinking about buying a Fujitsu laptop are inevitably going to stuble across this board and go "Wow, look Fujitsu gave everyone a free upgrade even *after* they bought the notebook. That's good enough for me, I'll order a Fujitsu myself!"
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ivan
Junior Member
USA
249 Posts |
Posted - 05/08/2003 : 20:09:24
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| Looks like the upgrade could be another month away since their engineering team is tied up, but it is coming. Fujitsu really wants to make their P users happy. |
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oion
Advanced Member
USA
2228 Posts |
Posted - 05/08/2003 : 20:12:35
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I agree with io333 and others concerning Fujitsu's "obligation" - Fujitsu has absolutely no legal obligation to make such an upgrade available since the original product meets the marketed parameters that they warrant. It's one thing to supply bug fixes and patches to fix known problems, and an entirely different thing to offer performance upgrades.
It's ridiculous to think they're required to supply these optional patches for free, because that goes against basic marketing philosphy - if a product is able to be continually and freely performance upgraded, this would take away potential market share for actual hardware upgrades that supply profit (e.g. a new laptop line with better performance); the turnover may be less, in theory. Another point is that sending engineers to work, debug and beta-test such an upgrade takes away these paid employees from working on new models and technologies - also that supply profit. There is nothing technically wrong with what we already have. Everything can be "better."
The difference between the P and the tablet upgrade is probably that tablet model turnover is not as great as laptops to begin with, and the market isn't that big. It would be nice to get a CMS upgrade, indeed ***
Well ok then, figures my post would be at the same time as an affirmative, LOL. Look forward to it...
________________________
"Relax? I can't relax! Nor can I yield, relent, or... Only two synonyms? Oh my God, I'm losing my perspicacity! Aaaaa!" - Lisa Simpson |
Edited by - oion on 05/08/2003 20:17:00 |
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Connie D.
Starting Member
41 Posts |
Posted - 05/09/2003 : 00:35:05
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| io333 ..you are a hapless consumer |
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wright45
Junior Member
USA
130 Posts |
Posted - 05/09/2003 : 00:48:35
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| Hey Ivan, any chance you could find out which p models the update will be compatible with? |
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Connie D.
Starting Member
41 Posts |
Posted - 05/09/2003 : 01:20:49
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There is nothing on the specs ..that says they are sending out a controllerless 'winmodem ..the sound card does not have treble and bass controls ..even the oldest and cheapest SB soundcard has that free upgrade ..and you can go begging for a bios upgrade.
There is nothing about a leog forum, existing for help and support, on the Fujitsu website.
I have been to the P-series hardware manufacturers websites: each one has right on their website ..contact the manufacturer of the product you have purchased to get your upgrade.
That is the standard of business practice, for wholesalers and retailers.
Lawyers would impoverish all of society, with their penurious mind-set.
There is much more to being an educated person, than getting credentials.
I do hope a broad-based education is one of your goals.
I struggled with FujitsuUSA support run-around, eight long months, and Fujitsu support still has on their webpage only a smug set of instructions how to disable the McAfee automatic updater. I did that; it didn't work because McAfee had such aggressive adware. The instruction about holding in the suspend an extra long time, is because of that incident. The cpu overheated, and I have the P2120 to replace the P2110 I purchased.
I requested the CMS upgrade I was informed about here, and posted I sent in the request. I received an email I should contact their second-level support on the telephone.
Been there, done that. Eight months: I found only two persons that had a clue.
I am not telephoning anyone to join in a line of beggers !
Either they provide the service, or not. If not, there will be no second purchase and no recommendation.
-----------------------------------------------------------------
I have been to the P-series hardware manufacturers websites: each one has right on their website ..contact the manufacturer of the product you have purchased to get your upgrade.
That is the standard of business practice, for wholesalers and retailers.
-----------------------------------------------------------------
I had business law. |
Edited by - Connie D. on 05/09/2003 01:39:45 |
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oion
Advanced Member
USA
2228 Posts |
Posted - 05/09/2003 : 08:13:53
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Your generalized 'demands' notwithstanding; a sound card's lack of controls is a flaw, the McAfee situation was definitely Fujitsu's fault, but since when was the Leog forum absolutely required (that is, essentially, your argument). You're mixing up problem solutions with optional performance gains. If there is a problem like a half-working driver or software conflict, they must absolutely fix it. But no one said it is their imperative duty to make 384MB RAM upgrades available, even if it's in their interest to do so. You're misreading the "contact the manuf of the product" line - that's merely handing over duties to the next person, from their point of view, it does not mean there will necessarily be upgrades at all.
I never argued that Fujitsu shouldn't, but just that it's reasonable that they wouldn't. Since they apparently will, this entire issue is moot as it is.
But, thank you for showing your narrow and stereotyped mindset; I do hope you can somehow broaden your own personal shortcomings concerning your relationship with the online faceless and naive intake of media stereotypes for a certain profession. Perhaps even take a little more law. Not all lawyers are evil, you know (ever heard of antitrust?). I consider this matter closed.
________________________
"Relax? I can't relax! Nor can I yield, relent, or... Only two synonyms? Oh my God, I'm losing my perspicacity! Aaaaa!" - Lisa Simpson |
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gellul
Junior Member
372 Posts |
Posted - 05/09/2003 : 08:40:09
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Greetings, Connie D.
The modem Fujitsu uses is my fastest modem. The audio performance on my Fujitsu is superior to my old Sony Vaio and Canon Innova notebook pc's. My Sony Vaio built in modem runs at near half speed of my Fujitsu P built in modem. I have purchased several PCMCIA modems over the years and the Fujitsu modem runs faster. The Sony Vaio and Canon Innova notebooks have background audio noise that never stops.
The biggest issue I have with PC's is the finger pointing game! Hardware manufacture say it's Microsoft's issue, call Microsoft. Microsoft says it's a hardware issue call your PC manufacturer.
I am really thinking on purchasing an Apple Computer product the next time around. The close integration of hardware and software make it a very reliable product.
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Edited by - gellul on 05/09/2003 08:47:59 |
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io333
Junior Member
345 Posts |
Posted - 05/09/2003 : 19:57:52
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| Unfortunately, Apple boxes (I use them all the time and have for *many* years) are always a step behind the cutting edge. That makes them more reliable for what they do, but I prefer to be on the edge doing what can be done *now* rather than waiting two years to do the same thing with (possibly)more stability. I also don't feel like paying such a huge price premium for that behind the curve possible stability. |
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io333
Junior Member
345 Posts |
Posted - 05/09/2003 : 20:21:10
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Connie D. wrote:
>>>> io333 ..you are a hapless consumer
That is absolutely incorrect. Before my purchase, I researched the P and its competitors as well as I could; I have since been pleased beyond measure with my P in my eight months of ownership. In fact, what I am exactly, is a strong believer in the overall efficiency of markets.
As far as I can see from the limited facts that available in this thread, your problem in this instance is that you, as a consumer, failed to do adequate research to obtain information that was readily available before your purchase, and that is what has led to your dissatisfaction.
In the aggregate however, such actions by others turn out to be fortunate for me, because inefficient consumers like yourself create tremendous opportunities for those, like myself, who specialize in snapping up bargains before markets have cleared.
I would suggest a freshman level microeconomics course at your local community college.
It blows my mind that simple things like this aren't taught in high school. No wonder we get more socialist every day. And folks blame the lawyers? Lawyers just take the rap for the millions of whining clients that think they're owed something.
And no, I am not an economist, or a trader or anything that has to do with money. I just pay attention when important things come up, like things having to do with my money.
<flamethrower charged!> |
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